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Case Study Thermo Scientific

Industry: Manufacturing

Thermo Scientific Corporation is the world leader in analytical instruments and their technologies help researchers make discoveries that will fight disease or prolong life. With over 30+ business units charged with processing credit card payments, Thermo sought to deploy a centralized approach to manage their global card volume.

Challenge

Thermo had deployed a decentralized payment processing strategy and was working with more than ten payment processors across 30+ offices. Each processor had a different platform and each presented varying management problems – ranging from software issues to antiquated processes (e.g. dial-up modems). Additionally, processing costs varied among providers and Thermo sought to leverage their combined transaction volume and improve their pricing structure. To rectify these problems, Thermo launched a RFP, with the goal of consolidating and centralizing all credit card activity under one payment processor

Solution

Thermo Scientific established three key criteria for selecting the ideal processor. The payment solution must be:

• Web based
• Cost-effective
• Process different levels of transactions – up to Level-3

Implementing EC-Zone^®, one of the Integrated Payment System services offered by 3Delta Systems^®, provided significant savings as the solution is Web based and eliminates the purchase of software, license fees, access charges and maintenance at each location.

Results

Thermo received a better transaction rate by consolidating all their card volume under one provider. Thermo’s savings continued through implementing a Web-based payment solution; their significant total cost savings were realized by eliminating the purchase of multiple software solutions, license agreements and hardware at each business unit. The selection of one payment systems vendor, 3Delta Systems, streamlined internal operations and yielded about a 30% savings in hard dollars.

Results Continued

Additionally, several business units had one-to-two people dedicated to processing credit cards because it was such a long and tedious process. “The additional savings in time & resources is invaluable to Thermo and difficult to assign a dollar value,” said Jeff Botte, Corporate Finance Manager, Thermo Scientific Corporation.