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Case Study DNV North America

Industry: Consulting & Engineering

Det Norske Veritas (DNV) is a leading provider of services for managing risk and operates globally in multiple industries, with specific services available to each. DNV requires a solution that can accept and process Purchase Card payments from its corporate and government clients.

Challenge

DNV Houston inherited a physical terminal solution due to an office closure elsewhere. While the terminal initially presented a quick solution to begin accepting credit card payments, it quickly revealed many limitations and short comings. DNV needed to find a payment processing solution that met the following criteria:

• Process cards in multiple offices / locations
• Streamline accounts receivable and collections
• Manage productivity and administrative issues
• Support reports and user intelligence
• Improve customer service and efficiency
• Provide a high level of security

Solution

After researching various corporate payment acceptance options, DNV selected 3Delta Systems^® and their payment solution, EC-Zone^® to process and accept credit cards globally. According to Mona Tzur, Customer Financial Services Manager for DNV North America, “we required a solution that could support a large volume of card payments and would relieve the administrative burden imposed by the terminal solution.”

EC-Zone’s intuitive interface is designed specifically for processing purchasing card payments. All that is required is a Web browser and Internet access.

Results

DNV currently has three offices using EC-Zone in Houston, New Jersey and Norway. “These key payment processing centers benefit greatly from the convenient and time saving solution from 3DSI,” continues Ms. Tzur. “The ability to speed-up our collections is a true asset to DNV.” Other benefits:

• Customer profile information stored for reuse
• Cardholder information stored for reuse in future transactions
• Custom reports using any data field